Stephenson Adventures (Pty) Ltd – Privacy Policy
Effective Date: 4 April 2026
Stephenson Adventures (Pty) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).
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Information We Collect
We may collect and process the following categories of personal data:
1. Personal Identification Information
Name and surname
Email address
Phone number
2. Booking Information
Tour selections
Travel dates and preferences
Special requests
3. Payment Information
Payments are processed securely via third-party providers (e.g. Bokun, PayPal). We do not store or have access to your full payment details.
4, Technical Data
IP address
Browser type and version
Device information
Pages visited and time spent
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How We Collect Information
We collect information through:
Booking systems (Bokun)
Contact forms on our website
Direct communication (email, phone)
Cookies and analytics tools
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How We Use Your Information
We process your personal data for the following purposes:
To process bookings and payments
To communicate with you regarding your booking
To provide customer support
To improve our website and services
To comply with legal obligations
Legal basis (GDPR):
Contractual necessity
Legitimate business interests
Consent (where applicable)
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Sharing of Personal Data
We may share your information with:
Booking and reservation platforms (Bokun)
Payment processors (PayPal, EFT providers)
Third-party service providers required to deliver services
We do not sell your personal information.
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International Data Transfers
As we serve clients globally, your information may be transferred and processed outside of your country of residence. We take reasonable steps to ensure your data is handled securely and in compliance with applicable laws.
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Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements
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Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
We use tools including:
Google Analytics (Google LLC)
These tools may collect anonymised data about your interaction with our website.
You can manage or disable cookies through your browser settings.
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Your Rights
1. Under GDPR (EU/UK Users):
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Data portability
- Withdraw consent
2. Under CCPA (California Residents):
You have the right to:
Request disclosure of data collected
Request deletion of your personal information
Opt-out of the sale of personal data (we do not sell data)
Non-discrimination for exercising your rights
Under POPIA (South Africa):
3. Under POPIA (South Africa):
You have the right to:
Access and correct your personal information
Object to processing
Lodge a complaint with the Information Regulator
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Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
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Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
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Contact Us
