Understanding the cancellation policy is essential before confirming your booking, as each tour or activity may have different terms. Please check the details for your selected experience before finalizing your booking.
Last updated — 22nd June 2025
1. Shuttle Services
• Cancellations made more than 24 hours before the scheduled service will receive a full refund.
• Cancellations made within 24 hours will incur a cancellation fee amounting to 100% of the reservation amount. • No-shows will be charged the full fare and will not be eligible for a refund.
2. Day Tours
• Cancellations made more than 24 hours before the scheduled service will receive a full refund.
• Cancellations made within 24 hours will incur a cancellation fee amounting to 100% of the reservation amount.
• No-shows will be charged the full fare and will not be eligible for a refund.
3. Wildlife Safaris
• Cancellations made more than 90 days prior to the safari will incur a cancellation fee amounting to 10% of the reservation amount for fees and handling.
• Cancellations made between 60 to 90 days prior to the safari will incur a cancellation fee amounting to 25% of the reservation amount.
• Cancellations made between 30 to 60 days prior to the safari will incur a cancellation fee amounting to 50% of the reservation amount.
• Cancellations made within 30 days will be charged the full fare and will not be eligible for a refund.
4. Contact Information
For any questions regarding these Terms, please contact us at:
• Phone: +27 78 930 4295
• Email: info@stephensonadventures.co.za
• Address: 6 Kikuyu Road, Sunninghill, Sandton, 2191
